Support from the Customer Success Team

Our Customer Success Team supports you from the very beginning, from the structured kick-off and admin training to ongoing operations. We ensure the smooth implementation of the AZOWO platform and are there to assist you with personal support, comprehensive help articles, and weekly meetings. This allows you to make the most of our solution's full potential.

Getting started made easy

Ihre Customer Success Journey mit der AZOWO Mobility Cloud

  • Kick-off date

    Together with project management and customer success, we clarify all relevant details, set the timeline, and discuss data import. We then set up your portal and ticket system and arrange a date for admin training.

  • Onboarding and data import

    You fill out an Excel template with your data—our team is available to answer any questions you may have. We import the data into the AZOWO platform. For files from previously used systems, our development team takes care of data migration.

  • Administrator training

    We will present all platform modules and the app in detail, set up the ticket system together, and explain how to use it. Finally, we will arrange dates for weekly follow-up meetings for ongoing optimization.

Support during ongoing operations

With our Customer Success Team, you always have a contact person at your side.

Telematics installation
The kick-off meeting defines whether and to what extent vehicles should be equipped with telematics. Installation is then coordinated by the Customer Success Team and carried out on site by qualified technicians.
Weekly strategy and optimization meetings
The weekly meetings usually take place over a period of three months. During these meetings, questions arising from day-to-day business are answered and best practice examples from other customers are presented in order to demonstrate practical solutions.
Ticket system
Administrators can use the ticket system to address their concerns directly to our Customer Success Team. Every inquiry is carefully reviewed and answered via the ticket system.
Telephone service for administrators
When booking this add-on, administrators have access to direct telephone support from a member of the Customer Success Team on weekdays between 8:00 a.m. and 5:00 p.m., in addition to the ticket system.
Help article
Comprehensive help articles are available for most platform modules in the ticket system. Administrators can take their time reading through the instructions for each module—often, questions are answered simply by reading the information provided. These are practical, hands-on instructions for daily operation. Terms can be found quickly using a keyword search.